Mockup — design reference only
After-Sales Warranty Manage Claims

Manage Claims

Reports Create New Claim
Results (8)
Click any row to open the claim
Claim No.StatusApproval StageDescriptionTypeDivisionProviderCreatedActions
CLM-2025-0001Draft
Supervisor
Hydraulic pump warranty - Unit #4421Standard WarrantyHeavy EquipmentCaterpillar OEM2026-05-28
Open
CLM-2025-0002Submitted
Manager
Engine overhaul - Generator G-12Extended WarrantyPower SystemsCummins OEM2026-05-26
Open
CLM-2025-0003Approved
Done
Transmission failure claimStandard WarrantyHeavy EquipmentCaterpillar OEM2026-05-22
Open
CLM-2025-0004Sent to OEM
Done
ECU replacement - Truck T-998GoodwillTrucksVolvo OEM2026-05-18
Open
CLM-2025-0005OEM Responded
Done
Cooling system - Loader L-221Standard WarrantyHeavy EquipmentCaterpillar OEM2026-05-10
Open
CLM-2025-0006Settled
Done
Brake system claim batch Q1Standard WarrantyTrucksVolvo OEM2026-04-30
Open
CLM-2025-0007Rejected
Supervisor
Out-of-warranty repair attemptStandard WarrantyHeavy EquipmentCaterpillar OEM2026-04-22
Open
CLM-2025-0008Draft
Not started
Alternator replacement - G-08Extended WarrantyPower SystemsCummins OEM2026-05-30
Open
Roles & Permissions (proposed)
Gap from BRD — confirm with customer.
RoleCreate ClaimInternal ApprovalSend to OEMRecord OEM ResponseSettleView
Warranty Creator
Warranty Supervisor
Department Manager
OEM Liaison
Settlement Officer
Viewer (read-only)